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Purchasing

Ordering


Once you have completed your order using the shopping cart, you will be contacted and notified of any delivery costs and for payment method.


Payment Method


Asset Cleaning Supplies accepts Visa, Mastercard, Direct Deposit and Cheque.


Shipping


Asset Cleaning Supplied will endeavour to disptach orders within 24 business hours once payment confirmation is received. Please allow 3-7 business days for delivery depending on your location. Local deliveries (Newcastle), via Courier is next day delivery after dispatch and NSW state-wide is 2-3 business days after dispatch, excluding remote areas.


Deliveries are via Courier or Australia Post, depending on product type and size. We cannot deliver to a PO Box, unless order is shipped by Australia Post.


Back Orders


Most items listed online are stock items. However, should any item be temporarily out of stock, or for a special order item. This item will be placed on back order and dispatched at a later date once the item is back in stock. You will be notified of any back orders prior to dispatch.


Returns


If you are unhappy with your purchase, please return it to us with your invoice for a refund, within 7 days of receipt. All products must be unused and in original packaging. Delivery costs cannot be refunded. A re-stocking fee will incur for special order items.


Faulty Goods


Please contact us immediately if your item is faulty or has a manufacturer's defect. Some products come with a manufacturer's warranty.

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